Terms and conditions
Workshops and courses
Advance payment is non-refundable if you are unable to attend the workshop.
Six week course
One off workshops
Order acceptance and the completion of the contract between you and Shiney Company will take place on the dispatch of the products you ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in ‘How cancel an order’.
The product you have ordered is unavailable from stock.
After your order has passed through our security checks we will send you a confirmation email detailing the exact order that we have received. If there are any problems with your order, we contact you by email.
How to cancel an order
If your order has already been dispatched to you, you may return the item(s) within 14 days of delivery (please follow the procedure set out in the Returns policy).
If you are returning an item because it is faulty, we will refund the postage you paid both when buying and returning the item. If you are returning an item because it is unsuitable, we will not refund the postage you paid when buying and returning the item.
This provision does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations. Further details of these rights are available from your local Trading Standards Department or Citizens Advice Bureau.
Please include details of the reason for the return, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items.
Wrap your items securely to avoid damage in transit and return to Shiney Company.
Send your package back to Customer Services, Shiney Company, 14 Sandy Park Road, Brislington, Bristol, BS4 3PE. We strongly recommend that you use registered post as Shiney Company cannot accept liability for any lost or damaged items. Proof of posting does not constitute proof of delivery.
Description of products
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
All products displayed on this website are available only while stocks last, we will contact you by email should an item no longer be available and offer you an alternative or a refund.
For overseas orders please contact Shiney Company for further information and postage costs. Email firstname.lastname@example.org or telephone +44 (0)117 300 9800
Conditions of Use
Copyright © 2013 Shiney Rocks.