Terms & Conditions
Terms and Conditions
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Online Orders
By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.
Order acceptance and the completion of the contract between you and Shiney Rocks will take place on the dispatch of the products you ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in ‘How to cancel an order’.
If an order is not accepted, it may be for one of the following reasons:
The product you have ordered is unavailable from stock.
A pricing or product description error has been identified.
You have not met the eligibility to order criteria set out in the main terms and conditions.
After your order has passed through our security checks we will send you a confirmation email detailing the exact order that we have received. If there are any problems with your order, we contact you by email.
How to cancel an order
If you wish to cancel an order, please contact us at sales@shineyrocks.co.uk including the following:
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Customer name
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Order details
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Date of order
If your order has already been dispatched to you, you may return the item(s) within 14 days of delivery (please follow the procedure set out in the Returns policy).
Returns policy & procedure
When you want to return an item, please check our returns policy on the website.
Description of products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, however, the information including product descriptions may not always reflect the position at the exact moment you place an order.
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
All products displayed on this website are available only while stocks last, we will contact you by email should an item no longer be available and offer you an alternative or a refund.
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Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.